CBSE helplines get queries on break-ups apart from exam related stress
| Feb 26, 2018, 11:51 IST
A special group of 91 counselors, based in India and abroad have been assigned to answer queries of students in the run-up to the class 10 and 12 board exams which starts on 5th March. Apart from exam-related stress, students across the country have been calling the Central Board of Secondary Education (CBSE) toll-free helpline seeking advice on personal matters such as memory loss, ill-treatment by their parents or even break-ups.
Another counselor said she received a call from a student complaining about her father and how he mistreats her in front of everyone. “’He doesn’t understand me and scolds me all the time. What should I do?’ This was a Class 12 student,” one of the counselors said.
Counsellors said, “How to remember what I have studied?” They said that most students say they study hard and yet find themselves forgetting answers as exams approach.
Chand Trehan, a Jammu-based freelance psychologist, and counselor with CBSE said, “I get many calls where students complain about forgetting what they have studied. It is the fear of the unknown (exam) that makes them go blank. I ask them to focus on certain topics in one day and revise.”
Between February 1 and February 23, the CBSE helpline had received a total of 6,428 calls. The counselors, many of whom are working with private and government schools as teachers and counselors, are spread across the country and are based in different cities.
A CBSE official said, “We have a database of all counselors known for their work and we write to them if they can work with us. Many of them have been working with us for years. A training session is held with them before the helpline is made functional.”
Around 20 lakh students will be sitting for Class 12 and Class 10 CBSE board exams this year. This will be after a gap of six years that Class 10 board exams have been made compulsory.
Sukhmeen Kaur Cheema, a trained counselor from Delhi said, “The anonymity and the impersonal relationship between us, give them the confidence to be uninhibited with us, so they ask us even their most personal problems.”
Another counselor said she received a call from a student complaining about her father and how he mistreats her in front of everyone. “’He doesn’t understand me and scolds me all the time. What should I do?’ This was a Class 12 student,” one of the counselors said.
Counsellors said, “How to remember what I have studied?” They said that most students say they study hard and yet find themselves forgetting answers as exams approach.
Chand Trehan, a Jammu-based freelance psychologist, and counselor with CBSE said, “I get many calls where students complain about forgetting what they have studied. It is the fear of the unknown (exam) that makes them go blank. I ask them to focus on certain topics in one day and revise.”
Between February 1 and February 23, the CBSE helpline had received a total of 6,428 calls. The counselors, many of whom are working with private and government schools as teachers and counselors, are spread across the country and are based in different cities.
A CBSE official said, “We have a database of all counselors known for their work and we write to them if they can work with us. Many of them have been working with us for years. A training session is held with them before the helpline is made functional.”
Around 20 lakh students will be sitting for Class 12 and Class 10 CBSE board exams this year. This will be after a gap of six years that Class 10 board exams have been made compulsory.
Sukhmeen Kaur Cheema, a trained counselor from Delhi said, “The anonymity and the impersonal relationship between us, give them the confidence to be uninhibited with us, so they ask us even their most personal problems.”